Hotpoint FZFM171G

It failed after 2 months and the Hotpoint engineer took out a lump of ice about 4 inches deep, from the top of the freezer.It has failed again and is managing to stay at minus 6C. John Lewis, where I bought it from, isn't very interested and as someone...

We bought our first freezer (this model) two years ago. After 13 months the freezer started lose its freezing capability and was warming up. As we were just out of warranty we were told we would have to pay £190 call out fee plus a fee for parts and a...

I purchased this freezer in March 2013 it is now just under 18 months old it broke down on 7th July 2014 and I lost all the contents. I called Hotpoint as I have extended warranty with them and I had to wait two weeks for the engineer to come. When he...

I purchased this freezer in March 2013 it is now just under 18 months old it broke down on 7th July 2014 and I lost all the contents. I called Hotpoint as I have extended warranty with them and I had to wait two weeks for the engineer to come. When he...

Bought this freezer just over a year ago and it is a total waste of money. It has now failed. Some of the drawers are cold but the others do not keep the food frozen. Ice cream could not be kept in it safely. Luckily I have a chest freezer as well but...

good capacity and performs fine. However the finish on both this door and the matching fridge has failed in under 2 yrs, looks like it has measles, small rust type marks everywhere. I have a high quality 'fitted kitchen standard' utility room - no...

Only had it for a few months and it works just as it should. One minor gripe is that the controls and warning lights are behind the door and only visible when it open.

Bought after seeing it was a best buy.As the door doesn't open further it isn't easy to remove baskets.Fast-freeze compartment is a drawer rather than hinged as my last one was, and my being short, it isn't easy for me to reach,remove and replace...

4pjewellSorry to hear about your experience with this Best Buy freezer - it certainly shouldn't stop freezing after 6 months. Have a look at our guide onWhat do I do if I have a faulty product?. It might help you get the problem fixed and/or deal with...

I purchased this freezer 22/11/12 but it has already failed. Contacted Hotpoint service today (Sat) and had same day engineer call, great service but unfortunately visit didn't fix fault....food is getting warmer and Monday is a Bank Holiday! Only 6...